Policies on paper don't protect people. Training does. And this Buffalo Wild Wings location failed… spectacularly.
Gerika—who is a biracial lesbian, not transgender—came out and said, "I am a lady." Instead of apologizing, the server doubled down: "You have to get out now." Feeling she had no other way to be believed, Gerika unzipped her hoodie to show she had breasts. Only then did the server leave. She has now filed a charge of discrimination against the restaurant