I spent way too much of my Saturday morning at the local Bureau of Motor Vehicles (aka the Walmart of government agencies). "Why," you ask? Because my plates were on the verge of expiring, and I had forgotten to take advantage of the much preferable online registration process.So there I found myself at 10 a.m. Saturday morning, waiting in line. To be fair, it was the "express" line, designated for license renewals only. My experience, however, was less than express, thanks to the patron two spots ahead of me in line.



