Wednesday, July 1, 2020

Coronavirus Update 7–1–2020: THIS is how you protect your employees

Mootown Creamery is an ice cream shop in my town. Consistent with Ohio's reopening rules, it requires its employees to wear masks while working. For the protection of her employees and customers, its owner also decided to require customers to wear masks while in the store.

Some, however, have been less than receptive to the mask requirement. Worse, they have taken their anger and frustration out on the store's teenage workers. 

According to Mootown's Facebook post, some customers have thrown tantrums in the store, calling the girls "paranoid", "anti-american", and even swearing at them. Mootown's owner asks, "Does it feel good to make a 16 year old girl cry in the bathroom? Or sob on her way home from work? Does that make you feel better about Covid? How would you feel if someone did this to your child?" (Those are really good questions.)

Mootown's owner is simply not going to allow these awful people to abuse her employees. 

Stop 🛑 Stop yelling at these young girls. Stop slamming doors. Stop swearing at them and making a scene. STOP!!! These girls are wearing masks for YOUR protection. They are required by the state to wear them, and they do so with a smile because they care about you and your safety. In order to protect them and our other guests, I made the decision to require face masks in our store. I made that decision, not them! … 
You are not welcome here if you have that little respect for us. It is not about the sales. Go somewhere else if you want to behave that way. The customers who are respectful, loving, understanding and kind are welcome at Mootown. We serve ice cream and smiles. If going out for ice cream puts you in that much of a bad mood, stay home!! You are not going to ruin the experience for everyone else.

Bravo Mootown, for putting the safety and wellbeing of your employees ahead of your sales. This is how to protect your employees, and other businesses should pay attention.

As to the abusive customers—grow up! You should be ashamed of yourselves. The sad part is that you probably aren't.