Regulating workplace photography? Think again, says one federal court

This time next week, I’ll be in San Diego presenting on workplace social media issues at the 2011 Human Resources & Employer Compliance Summit. If past presentations are any predictor, I’ll be spending a lot of time answering questions about the NLRB’s intrusions into this area. NLRB v. White Oak Manor (4th Cir. 9/22/11)—while not a social media case per se—is a great example of how workplace technology and social media issues can arise under the guise of protected concerted activity.

White Oak Manor, a long-term care facility, maintained a policy against taking pictures inside its facility without prior written approval. Nicole Wright-Gore, a supply clerk, filed a grievance over discipline she received for wearing a hat in the workplace. To document her belief that she had been unfairly disciplined for a dress code violation, she took pictures of her fellow employees, also wearing hats but un-disciplined. When the employer learned of the photographs, it terminated her.

In reviewing Wright-Gore’s unfair labor practice charge, the NLRB concluded that she engaged in protected concerted activity for which she was discharged: “a joint discussion of the unfairness of the dress code, … seeking a change in the enforcement of the dress code.” On appeal, the 4th Circuit agreed:

Wright-Gore’s complaints about White Oak's disparate enforcement of its dress code are protected under the NLRA…. Wright-Gore's documenting of the problem through photography is similarly protected conduct…. Because Wright-Gore’s conversations were initiated to induce group action—she explained that she spoke with other employees "[t]o get their support so I could go to management…,”—they constitute concerted activity.

The NLRB continues to use social media to expand the definition of protected concerted activity. As the agency (and now courts) become more involved in these issues, the rules governing what you can and cannot regulate regarding employees’ use of social media and other technologies in the workplace will continue to evolve. For now, the best course of action may be to err on the side of caution in all but the most obvious of cases, and to consult with labor counsel well-versed in social media issues in everything else. 

[Hat tip: Social Media Employment Law Blog]

Progressive discipline might not be mandatory, but it makes sense

In Fulton v. ODJFS (11/3/11) [pdf], the employee argued that he was entitled to recover unemployment compensation because his employer failed to follow its own progressive discipline policy when terminating him. The court disagreed, noting that the employer’s policy granted discretion to impose any level of disciplinary action—ranging from verbal warning, written warning,
suspension, or immediate termination of employment—depending on the seriousness of the offense.

Reading this, one might conclude that because progressive discipline policies are unnecessary they should be avoided. In fact, the contrary is true. Progressive discipline (with sufficient discretion built in) provides an early warning system to employees. While I have no empirical data to back me up, I would bet that employers who use progressive discipline systems face fewer lawsuits from terminated employees. Those that perceive fair treatment should be less likely to sue than those who perceive that they had the rug pulled out from under them.

Employers cannot “ostrich” harassment allegations

By now, you’ve likely read or heard about the disturbing sexual abuse scandal involving Jerry Sandusky, Penn State’s former defensive coordinator, and the decades-long cover-up perpetrated by the university to protect its storied football program. Of all of the allegations, however, the following, culled from a report in the New York Times, resonated with me as the teachable lesson for employers:

The chronology of events laid out by the state attorney general’s office includes multiple episodes that seem to suggest a failure by a variety of Penn State officials or employees to act emphatically— whether out of fear, incompetence or, perhaps, self-interest….

“The failure of top university officials to act on reports of Sandusky’s alleged sexual misconduct, even after it was reported to them in graphic detail by an eyewitness, allowed a predator to walk free for years—continuing to target new victims,” Linda Kelly, the state attorney general, said in a statement over the weekend. “Equally disturbing is the lack of action and apparent lack of concern among those same officials, and others who received information about this case, who either avoided asking difficult questions or chose to look the other way.”

If you take nothing else away from this horrible story, let it be this point: under no circumstances can you, as an employer, ignore harassment that you know about or should know about. It is not a defense for you to bury your organizational head in the sand and hope that it will all be gone when you emerge into the sunlight. If opt for the “ostrich,” all you will see after shaking the sand off your face is an expensive (and indefensible?) harassment lawsuit.

Who owns social media accounts—the employer or employee?

What happens to an employee’s social media account when the employee leaves a company? One British court has answered this question by ordering a former employee of a recruiting firm to turn over his LinkedIn contacts to his former employer.

The answer to this question is not nearly as cut and dry as this one case may make it seem. Ownership of social media usernames, pages, and relationships depends on the nature of the employment, the nature of relationship, and the ownership of the account. Thus, for example, an employee hired to manage a business’s social media will have much less of claim over these relations than will an employee who uses social media to foster personal relationships with co-workers, customers, and vendors. Salespeople—who might use LinkedIn to manage business contacts, or Facebook and Twitter to promote their companies and products—present a much grayer issue.

Because shades of gray lead to unpredictability, you should plan for these uncertainties by reaching agreements with your employees—up front and in a social media policy—on how social media ownership will be handled at the end of employment.

[Hat tip: Forbes]

WIRTW #199 (the “Occupy” edition)

I spent the first half of last week in Denver. I took the opportunity of a free Monday morning to walk the city. In front of the Colorado State Capitol Building, I came across what, at the time, was the modest Occupy Denver rally:

What effect could these “Occupy” rallies have on your workplace? Here’s some thoughts:

• “Occupy Wall Street” Protests May Lead to Workplace Issues – from SHRM
• Occupy [Insert City] Is Coming—Are You Ready If Your Employees Get Involved? – from TLNT
• Can You Fire Someone for Participating in an “Occupy” Rally? from Mike Haberman’s Omega HR Solutions

Here’s the rest of what I read this week (and last week):

Discrimination

• Great moments in age discrimination law – from Walter Olson’s Overlawyered
• Are Gender Quotas The Key To Breaking the Glass Ceiling? – from Stephanie Thomas’s The Proactive Employer Blog
• Court Finds, in Pre-ADAA Case, that Employee with Diabetes Not Disabled – from Russell Cawyer’s Texas Employment Law Update
• Disability harassment and peanuts: Can't we all get along? – from John Holmquist’s Michigan Employment Law Connection
• What Is Color Discrimination And How Do I Prove It? – from Donna Ballman’s Screw You Guys, I'm Going Home
• Sexual claims common in pressure-cooker restaurant world – from Eve Tahmincioglu at MSNBC.com
• Presidential Politics and Sex - A Reminder for Employers on Preventing Sexual Harassment – from Jason Shinn’s Michigan Employment Law Advisor
• Herman Cain, sexual harassment, and 10 lessons for employers – from Eric Meyer’s The Employer Handbook Blog
• The Allegations Against Herman Cain–What Would the EEOC Say? – from Joe’s HR and Benefits Blog
• Sexual Harassment 20 Years Later: Anniversary of Clarence Thomas Hearings Marks Time for Reflection – from Employment Lawyer Blog

Social Media & Workplace Technology

• Why Your Four-Month-Old Social Media Policy Is Obsolete – from Mark Herrmann at Above the Law
• 10 Scariest Enterprise Social Networking Mistakes – from InformationWeek
• How Much Facebook Policing is Too Much? – from Christopher McKinney’s Texas Employment Law Blog
• Half Of Young Professionals Value Facebook Access, Smartphone Options Over Salary: Report – from Fast Company
• Social Media Sites For Corporate Spying (Beyond The Obvious Ones) – from Kashmir Hill’s The Not-So Private Parts
• Apple Employee Kicked to the Curb for Facebook Post – from Lindsay Walker at i-Sight Investigation Software Blog
• Employees Use Social Media To Quit Their Jobs – from Minnesota Labor & Employment Law Blog
• When Plaintiffs Post About Their Case on Facebook – from Molly DiBianca’s Delaware Employment Law Blog
• My boss fired me over email, then refused to let me collect my personal belongings – from Ask a Manager

HR & Employee Relations

• Why do we hate us? Women prefer working for men, study says – from Robin Shea’s Employment and Labor Insider
• Hot Topic: Workplace Tebowing – from Philip Miles’s Lawffice Space
• Daylight Savings Time Change Means Tired Employees – from Workplace Diva
• TSA Is Firing The “Get Your Freak On, Girl” Baggage Screener – from The Not-So Private Parts
• What is the #1 way HR managers can keep employers out of trouble? Think like a lawyer! – from Heather Travar
• Trade Secret and Noncompete Survey – National Case Graph – from Fair Competition Law
• Breastfeeding At Work – from Evil HR Lady, Suzanne Lucas

Wage & Hour

• Starting Computers and Reading Email May Be Compensable Work – from Wage & Hour Insights
• Assistant Manager Exemption Case Goes For The Employer: A New Day Dawns! – from Wage & Hour - Development & Highlights
• No Room for FLSA Abuses at Hilton – from SmartHR
• Target Store Manager Fired for Working Off the Clock – from Texas Employer Handbook
• Supervisor’s Inadvisable Email Creates Basis for FMLA Claim – from FMLA Insights

Labor Relations

• RARE: The Capitalist Says This Union Member Deserves Better Treatment From Management… – from The HR Capitalist, Kris Dunn
• Two Economists Explain the NBA Lockout – from Grantland
• Call Reversed: Bryzgalov Media Ban Deemed Un-CBA’able – from The700Level.com
• Breakfast with the NLRB Region 34 Director – What’s New? – from Dan Schwartz’s Connecticut Employment Law Blog
• Social Media Spotlight – from Labor Relations Institute
• Social Media and the NLRA – from The L•E•Jer
• Arguments Begin In Legal Challenges to NLRB Posting Rule – from Employer Law Report
• Legal Challenge to NLRB’s Notice-Posting Rule Heats Up – from Labor Relations Today
• Bad teachers are impossible to fire – from LaborPains.org

Unsubstantiated allegations cannot create protected activity (at least according to one Ohio court)

In Veal v. Upreach LLC (10/20/11), an employee claimed that her employer terminated her in retaliation for her contacting the EEOC. The court of appeals, however, did not believe that the employee had presented any evidence in support of her claim that she had engaged in protected activity:

Appellant did not specifically allege or present evidence establishing that she was engaged in a protected activity…. Her complaint and memorandum opposing summary judgment merely alleged that she was terminated after Pitts [her direct supervisor] saw her reading a book on employee rights and overheard her placing a call to the Equal Employment Opportunity Commission during work hours. However, appellant offered nothing to substantiate these claims, nor did she explain how her allegations amounted to conduct protected….

It is refreshing to read an opinion in which a court refused to take a plaintiff merely at her word by requiring some corroboration before sending the case to a jury. Having said that, however, this case—at least in Ohio state courts—is very much the exception, not the rule.

Do you know what an employment lawsuit costs?

My manifesto—the Employer’s Bill of Rights—continues to generate links (thanks Kris Dunn and Walter Olson) and comments. One commenter asked the following:

Most employment cases would take less than a week to try? If Defendants simply tried all these frivolous cases instead of spending 18 mos. paying lawyers to do discovery only to settle later wouldn’t these cases dry up?

The reason why businesses fear terminating employees is because wrongful termination lawsuits are so expensive to litigate. According to a recent article at CIO.com (h/t: i-Sight Blog), a company should expect to spend between $50,000 and $250,000 dollars defending a lawsuit brought by an ex-employee. In my experience, that number is pretty accurate.

I believe that every lawsuit should settle. The two key considerations are when and for how much.

The only way to survive as an employer, though, is to draw a reasonable line in the sand on settlement value for a case and stick to it. If you are dead in the water, then you are better off settling early and not spending hundreds of thousands of dollars paying your lawyers to fight a lost cause. At the other extreme, though, if the employee’s case is meritless (or frivolous, depending on your viewpoint), then why do want to spend a dime towards settlement? Settling those cases will only paint your business as an easy mark, spurring copycat claims by other employees. For this latter category of claims, this only settlement is a voluntary dismissal, or, at most, a nuisance value.

The responsibility to fairly value cases, though, falls on both sides of the table. If the employee will not come to your line, then you must litigate, all the way through trial if necessary. Otherwise, you will lose all credibility and your corporate coffers will become an ATM machine for every terminated employee.